Returns and refunds
Every Qareeb order is paid in cash when it arrives, so you can check it before you pay. This policy explains what happens if something is not right: how to refuse a parcel, how to return an item within fourteen days, and how you get your money back.
1. Inspect at the door
Open the parcel in front of the courier and check the items before you pay.
- If the parcel is not what you ordered, or an item is damaged, refuse it. You pay nothing.
- If only part of the order is wrong, you can keep the rest and pay for that part only.
2. Fourteen days to return
You can return an item within fourteen days of the delivery date.
- The item must be unused and in its original packaging.
- Message us on WhatsApp with your order number and the item you want to return.
3. Free returns
There is no return fee and no pickup fee. We arrange the pickup from your address and agree the time with you on WhatsApp.
4. Refunds
The amount you paid in cash is refunded when the item is collected.
- Delivery fees are refunded when the return is our fault: a wrong, damaged or missing item.
- A refund to your Qareeb wallet is available on request, so you can use it on your next order.
5. Exceptions
We cannot accept a return when:
- The item was damaged after delivery.
- Parts or the original packaging are missing.
- The item was used in a way that stops us from selling it again.
6. Contact us
For a return, a refund or any question about this policy, message us on WhatsApp or email our support team at:
support@joinqareeb.com